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111 Service

5th March 2013

New telephone service to be rolled out in CornwallThe new NHS 111 service being introduced across England will be launched in Cornwall and the Isles of Scilly on 19 March. The service will make it easier for people to access local urgent healthcare while taking pressure off the 999 service and local A&E departments. The easy to remember three digit number will replace NHS Direct and should be called if medical help is needed fast but it's not a 999 emergency. A team of advisers, supported by experienced nurses, will then assess the caller's symptoms, provide relevant advice and direct them to the right local service at that time, helping eliminate 'call backs'.  The introduction of the NHS 111 service is part of the wider revisions to the urgent care system to ensure people receive the right care, from the right person at the right time. The free to call service, available 24 hours a day, 365 days a year, is being rolled out across England and is expected to be in operation across the country by October 2013. NHS 111 will be a simple, free to call, easy to remember number which will make it easier for people in Cornwall to access the urgent care they require, no matter what time it is or where they are. "So for example if anyone is worried about their child's temperature, needs an urgent prescription or health advice, calling 111 to speak to the team will provide an assessment and help very quickly.For more information on NHS 111 visit